This page connects you to a FastTrack Technician who will assist you in solving the problem. The Tech will be able to see your screen, control your mouse and keyboard, if you wish. Most problems can be solved within minutes.
If you prefer, when your place in the queue comes up, we will call you on the phone instead of using screen control.

Please enter your first & last name and phone number.

Clicking Channel 01 connects to a FastTrack technician who will be able to see your screen. Click to run the installation of the web control that provides the connection service.
A second confirmation" run software" is required This step is the final setup step, but not the final permission step. We will not be able to access your machine until the next step.
Please wait. It may take several minutes before a technician can assist you. Please be patient. A final confirmation is required. Click "YES" if you want us to be able to work on your machine with you. If you do not want to allow the Tech to see or control your machine then, Select "NO". A Chat box will pop up and you can state your question or ask the Tech to call you. The Tech will have no access to your computer, screens, or files.
The Chat Box will be available whether you said YES or NO in the prior step. The technician will call you on the phone or communicate through a chat screen if more feedback is needed. The Technician may be working with 1 or 2 other customers at the same time. Therefore, brief delays during the process may occur.